Facilitated Self Assistance


Do you use automatic bank tellers, print boarding passes at airline kiosks, or scan, pay and bag your own groceries? You too can prepare your own tax return!

How Does it Work?

If your household income is $57,000 or less, you can prepare your FREE federal and state tax return using FREE tax software. All you have to do is print and follow the Facilitated Self Assistance Instructions.

What do I need to get started?

  • Basic computer skills
  • An email address
  • Valid SSN or ITIN
  • Documentation

Who can I contact if I have questions?

  • Helpline Toll free: 1-855-My-Tx-Help or 1-855-698-9435
    Hours of Operation
    Monday - Saturday 8:00am - 6:00pm (MST)
  • Email Support: MyFreeTaxes@unitedway.org – Available 24/7 with a 24 hour response time
  • Local Utah Office - taxhelp@caputah.org.

Volunteers assisting with preparing your tax return are trained to provide high quality service and uphold the highest ethical standards. To report unethical behavior to IRS, email us at wi.voltax@irs.gov or call toll free 1-877-330-1205.